Return & Exchange Policy

Damaged or incorrect items

If something arrives damaged, faulty, or is not what you ordered, contact us within 48 hours of delivery with your order number and a photo of the item. We will replace it or refund it, and we cover the return delivery cost when the fault is ours.

Change of mind

Unused items in their original packaging can be returned or exchanged within 7 days of delivery. The item must be unused, complete, and in a resaleable condition with all parts and packaging included. Return delivery cost for a change of mind is paid by the customer.

Items we cannot take back

For hygiene and safety reasons we cannot accept returns on items that have been opened or used — including inks, paints, adhesives, and any product where the seal has been broken — unless the item is faulty.

How to start a return

  1. Contact us on 0334 1290107 or through our contact page with your order number.
  2. Tell us what you would like — a replacement, an exchange, or a refund.
  3. We will confirm the return address and arrange collection or ask you to send the item back.

Refunds

Once we receive and check the returned item, the refund is issued to your original payment method. Please allow a few working days for your bank to process it.

Bulk and institutional orders

Returns on bulk or custom-quoted orders are handled case by case — talk to us and we will sort it out.